MS
ENThis page explains what personal data DK88 collects, how it is used, what is required for KYC and AML documentation, and what rights players have over their own information. This DK88 data protection summary applies to every account on the platform, regardless of which payment method or device you use to access it.
What Data We Collect
When you register and use your account, DK88 collects the information needed to open, verify, and operate it securely. This includes:
- Registration details: email address, phone number, password, and date of birth.
- Identity verification data: government-issued ID (MyKad, passport, or driving licence), submitted at the KYC stage.
- Proof of address: a utility bill or bank statement, collected as part of KYC and AML checks.
- Payment information: details of the payment method used to deposit and withdraw, verified to confirm ownership.
- Account activity: login records, transaction history, and gameplay data associated with your account.
How We Use Your Data
Personal data is processed for the purposes of account administration, AML/KYC compliance, and service delivery. Data is retained only for as long as necessary to fulfil these purposes, and handled in line with standard data protection practice.
- Account administration: managing your registration, login, and account settings.
- AML/KYC compliance: verifying your identity and the ownership of payment methods before processing withdrawals, in line with anti-money-laundering obligations.
- Service delivery: operating the games, cashier, promotions, and support functions you use on the platform.
Data is not used for purposes beyond these without your knowledge, and is handled in accordance with the security measures described in our terms of service — including TLS encryption and hashed, salted storage for sensitive fields.
KYC and AML Documentation
Full identity verification is required before your first withdrawal, in line with standard anti-money-laundering practice for gambling operators. The documents requested are:
- Government-issued ID: MyKad, passport, or driving licence, submitted as a clear photo or scan.
- Proof of address: a utility bill or bank statement dated within the last 3 months.
- Proof of payment ownership: confirmation that a deposit or withdrawal method belongs to you, matching the name on your ID.
Documents are reviewed as part of the withdrawal process and used solely to confirm your identity and support anti-money-laundering compliance. If a document is rejected, our support team will explain the reason and request a resubmission.
Your Rights
You may request access to, correction of, or deletion of your personal data held on your DK88 account by contacting our support team. Requests are handled in line with our data retention obligations, meaning some information — particularly KYC and transaction records — may need to be retained for a period even after a deletion request, where required for compliance purposes. This is standard across the gambling industry and is not unique to DK88.
- Access: request a copy of the personal data DK88 holds about your account.
- Correction: request that inaccurate information be updated.
- Deletion: request removal of your data, subject to any retention required for AML/KYC compliance.
To exercise any of these rights on your DK88 account, reach out via 24/7 live chat or email, and our support team will guide you through the process step by step.
What personal data does DK88 collect?
Registration details, identity verification documents (MyKad, passport, or driving licence), proof of address, payment information, and account activity records.
Why is KYC documentation required?
To verify your identity and support anti-money-laundering compliance before processing your first withdrawal. This is standard practice across gambling operators handling player funds.
How long is my data kept?
Data is retained only as long as necessary for account administration, KYC/AML compliance, and service delivery.
Can I request that my data be deleted?
Yes, by contacting support. Some records may need to be retained for a period where required for compliance purposes, even after a deletion request.
Who do I contact with data protection questions?
Our support team, available 24/7 via live chat or email, can answer questions about your data and process access, correction, or deletion requests.
Adult gaming: 18+. For responsible gambling support, contact Befrienders Malaysia at 03-7627 2929.